- For orders with purchase amount of HK$300 or above (discounted price, not including shipping fee), customer is eligible for free delivery service. Orders with less than HK$300 purchase amount (discounted price, not including shipping fee), shipping fee HK$100 will be charged.
- Once the order is confirmed and the payment is settled, customer service officer will contact the customer to confirm the order information and details of product installation (if any). All goods will be shipped to the designated delivery address within office hour.
* Note: G.P.O Box and hotel is not accepted as shipping address. - The home delivery process usually takes 3-4 working days to complete (Actual delivery time depends on the products). Home delivery service is applicable to the commercial and residential areas in Hong Kong, Kowloon, New Territories, excluding outlying islands, Tung Chung, Ma Wan, Discovery Bay and areas that need driving license to access. But We will try to arrange another feasible delivery method to have the goods delivered to related members. The delivery time may refer to the below shipping schedule. The actual delivery date and time will be confirmed by our customer service officer through phone.
| Area | Delivery Plan |
|---|---|
| Kowloon and News Territories | Monday to Saturday (except Public Holidays) |
| Hong Kong Island | Tuesday, Thursday, Saturday (except Public Holidays) |
* The above delivery schedule is for reference only, the delivery time may be affected by different road conditions.
- For tenement building with no elevator, an extra service fee (HK$20 of each floor) will be charged.
- In line with the transport arrangements, the cut-off time for all online orders is 11:00 a.m. (10:00 a.m. on Saturday). Please be noted that confirmed orders that are placed after the cut-off time, will be handled in the next working day.
- Our logistics officer will contact the customers 1-3 hours before delivery.
- If the product needs an installation, related installation fee will be directly charged by the installer.
- If customers choose to pick up the goods in person at showroom (located in Yau Ma Tei), goods will be ready 3 working days after the order is placed.
