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Delivery Policy

  • Delivery Service

    • For orders with purchase amount of HK$300 or above (discounted price, not including shipping fee), customer is eligible for free delivery service (Excluding outlying islands, Tung Chung, Ma Wan, Discovery Bay and areas that need driving license to access). Orders with less than HK$300 purchase amount (discounted price, not including shipping fee), shipping fee HK$100 will be charged.
    • Once the order is confirmed and the payment is settled, ClickuHome customer service officer will contact the customer to confirm the order information and details of product installation (if any). All goods will be shipped to the designated delivery address within office hour.          
    • * Note: G.P.O Box and hotel is not accepted as shipping address.
    • The home delivery process usually takes 3-4 working days to complete (Actual delivery time depends on the products). Home delivery service is applicable to the commercial and residential areas in Hong Kong, Kowloon, New Territories, excluding outlying islands, Tung Chung, Ma Wan, Discovery Bay and areas that need driving license to access. But Clickuhome will try to arrange another feasible delivery method to have the goods delivered to related members. The delivery time may refer to the below shipping schedule. The actual delivery date and time will be confirmed by our customer service officer through phone.

    Kowloon

    Monday, Wednesday, Friday

    Tuesday, Thursday, Saturday

    Monday, Wednesday

    Thursday, Saturday

    Kowloon East

    Kowloon Central

    Kowloon West

    Kowloon Northwest

    Kowloon Bay
    Ngau Tau Kok
    Sau Mau Ping
    Kwun Tong
    Lam Tin
    Yau Tong
    Sai Kung
    Tseung Kwan O

    Lok Fu
    Tsz Wan Shan
    Diamond Hill
    San Po Kong
    Choi Hung
    Mong Kok
    Prince Edward
    Yau Ma Tei
    Jordan
    Tsim Sha Tsui
    Kowloon City
    Ma Tau Wai
    Ma Tau Kok
    Ho Man Tin
    To Kwa Wan
    Hung Hom

    Wong Tai Sin
    Cheung Sha Wan
    Sham Shui Po
    Tai Kok Tsui
    Shek Kip Mei
    Kowloon Tong

    Sham Tseng
    Ting Kau
    Tsuen Wan
    Kwai Chung
    Tsing Yi
    Lai King
    Kwai Fong
    Mei Foo
    Lai Chi Kok

     

    New Territories

    Monday, Wednesday

    Thursday, Saturday

    New Territories North East

    New Territories North West

    Sha Tin
    Tai Wai
    Fo Tan
    Ma On Shan
    Tai Po
    Fanling
    Sheung Shui
    Sha Tau Kok

    Yuen Long
    Tuen Mun
    Tin Shui Wai
    Ancient Cave
    Pat Heung
    Shek Kong

    Delivery is available to Discovery Bay, Ma Wan and Tung Chung on Thursday

     

    Hong Kong

    Tuesday, Friday

    Hong Kong East

    Hong Kong Central, South

    Hong Kong Central West

    North Point
    Quarry Bay
    Taikoo Shing
    Sai Wan Ho
    Shau Kei Wan
    Heng Fa Chuen
    Chai Wan
    Siu Sai Wan

    Happy Valley
    Causeway Bay
    Tin Hau
    Tai Hang
    Fortress Hill
    Shouson Hill
    Repulse Bay
    Stanley
    Tai Tam
    Shek O

    Kennedy Town
    West Point
    Sai Ying Pun
    Sheung Wan
    Central
    Mid-levels
    The Peak
    Wan Chai
    Mount Davis
    Pok Fu Lam
    Wah Fu
    Aberdeen
    Ap Lei Chau
    Wong Chuk Hang

     

    * The above delivery schedule is for reference only, the delivery time may be affected by different road conditions.

    • For tenement building with no elevator, an extra service fee (HK$20 of each floor) will be charged.
    • In line with the transport arrangements, the cut-off time for all online orders is 11:00 a.m. (10:00 a.m. on Saturday). Please be noted that confirmed orders that are placed after the cut-off time, will be handled in the next working day.
    • Our logistics officer will contact the customers 1-3 hours before delivery.
    • If the product needs an installation, related installation fee will be directly charged by the installer.
    • If customers choose to pick up the goods in person at showroom (located in Yau Ma Tei), goods will be ready 3 working days after the order is placed.