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Delivery Policy

Delivery Service

For orders with purchase amount of HK$300 or above (discounted price, not including shipping fee), customer is eligible for free delivery service (Excluding outlying islands, Tung Chung, Ma Wan, Discovery Bay and areas that need driving license to access). Orders with less than HK$300 purchase amount (discounted price, not including shipping fee), shipping fee HK$100 will be charged.
Once the order is confirmed and the payment is settled, ClickuHome customer service officer will contact the customer to confirm the order information and details of product installation (if any). All goods will be shipped to the designated delivery address within office hour.
* Note: G.P.O Box and hotel is not accepted as shipping address.
The home delivery process usually takes 3-4 working days to complete (Actual delivery time depends on the products). Home delivery service is applicable to the commercial and residential areas in Hong Kong, Kowloon, New Territories, excluding outlying islands, Tung Chung, Ma Wan, Discovery Bay and areas that need driving license to access. But Clickuhome will try to arrange another feasible delivery method to have the goods delivered to related members. The delivery time may refer to the below shipping schedule. The actual delivery date and time will be confirmed by our customer service officer through phone.

Kowloon
Monday, Wednesday, Friday	Tuesday, Thursday, Saturday	Monday, Wednesday	Thursday, Saturday
Kowloon East	Kowloon Central	Kowloon West	Kowloon Northwest
Kowloon Bay Ngau Tau Kok Sau Mau Ping Kwun Tong Lam Tin Yau Tong Sai Kung Tseung Kwan O	Lok Fu Tsz Wan Shan Diamond Hill San Po Kong Choi Hung Mong Kok Prince Edward Yau Ma Tei Jordan Tsim Sha Tsui Kowloon City Ma Tau Wai Ma Tau Kok Ho Man Tin To Kwa Wan Hung Hom	Wong Tai Sin Cheung Sha Wan Sham Shui Po Tai Kok Tsui Shek Kip Mei Kowloon Tong	Sham Tseng Ting Kau Tsuen Wan Kwai Chung Tsing Yi Lai King Kwai Fong Mei Foo Lai Chi Kok

New Territories
Monday, Wednesday	Thursday, Saturday
New Territories North East	New Territories North West
Sha Tin Tai Wai Fo Tan Ma On Shan Tai Po Fanling Sheung Shui Sha Tau Kok	Yuen Long Tuen Mun Tin Shui Wai Ancient Cave Pat Heung Shek Kong
Delivery is available to Discovery Bay, Ma Wan and Tung Chung on Thursday

Hong Kong
Tuesday, Friday
Hong Kong East	Hong Kong Central, South	Hong Kong Central West
North Point Quarry Bay Taikoo Shing Sai Wan Ho Shau Kei Wan Heng Fa Chuen Chai Wan Siu Sai Wan	Happy Valley Causeway Bay Tin Hau Tai Hang Fortress Hill Shouson Hill Repulse Bay Stanley Tai Tam Shek O	Kennedy Town West Point Sai Ying Pun Sheung Wan Central Mid-levels The Peak Wan Chai Mount Davis Pok Fu Lam Wah Fu Aberdeen Ap Lei Chau Wong Chuk Hang

* The above delivery schedule is for reference only, the delivery time may be affected by different road conditions.

For tenement building with no elevator, an extra service fee (HK$20 of each floor) will be charged.
In line with the transport arrangements, the cut-off time for all online orders is 11:00 a.m. (10:00 a.m. on Saturday). Please be noted that confirmed orders that are placed after the cut-off time, will be handled in the next working day.
Our logistics officer will contact the customers 1-3 hours before delivery.
If the product needs an installation, related installation fee will be directly charged by the installer.
If customers choose to pick up the goods in person at showroom (located in Yau Ma Tei), goods will be ready 3 working days after the order is placed.