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Return Policy

Return / Refund

Out of stock
We do not guarantee all display products have enough inventories. If the purchased goods do not have enough stock, we will negotiate a mutually agreed replacement of products (with the same retail price) with customers. If it is not resolved, we will refund the order. (Note: Money will only be refunded to the account that was used for payment of the order placement.)

Return / Refund request will only be accepted under the following conditions:
1. Customers contact us within seven 7 days upon receiving the products.
2. The returned goods must be purchased from DOG DOG COME.
3. The Return / Refund request will only be accepted with an acceptable reason by DOG DOG COME.
4. Customers must return the products in person or ship the products back to DOG DOG COME Wonderland by courier.
5. Customers must bear all shipping costs for returning the items within the process.
6. DOG DOG COMEretain the right of final decision on whether to accept the return / refund request.

Return / Refund request will not be accepted under the following conditions:
1. Customers make the return / refund request after receiving the goods more than seven (7) days.
2. Goods are damaged, defaced or stained.
3. Used, modified or assembled items, and damage caused by improper use, will not be accepted for returns (except for problems with manufacturing quality).
4. Customers lost goods’ warranty card, manual or purchase invoice.
5. Improper use of goods or damage caused by human factors.
6. Products are used or modified.

Return procedure
1. Customers must make the return request through email or phone, and indicate his / her name, contact number, email address, invoice number, product model and reason of return in the email. If necessary, please attach a photo to illustrate this. (Note: Return request must meet the conditions of Return / Refund policy stated above.)
2. Please email the return request to cs_dogdogcome@hklpg.com.hk, DOG DOG COME’s customer service officer will contact you as soon as possible.
3. Customers must return the products in person with delivery note and order confirmation email, in order to arrange the return or refund.
4. The good must be returned along with its original packaging (including the box, styrofoam, supporting paper, plastic bags, etc.) to the flagship store.
5. The Company reserves the right of final decision on whether to accept the return / refund request.